Politique de confidentialité

Last updated: June 7, 2026

This policy explains how Arbolume LLC (“Arbolume”, “we”, “us”), 847 Overlook Circle, Poughkeepsie, NY 12601, email support@arbolume.com, collects, uses and shares personal information when you visit arbolume.com or buy from us.

Information we collect

Information you give us: your name, shipping and billing addresses, email, phone number, order details, and any messages you send to customer service.
Payment information: handled directly by our payment processors (Shopify Payments, PayPal and others). We don’t see or store your full card number.
Information collected automatically: device and browser type, IP address, approximate location, pages viewed, referring site, and how you interact with the store. This comes from cookies, pixels and similar technologies.
Information from partners: for example, the ad or social platform that sent you to our store.

How we use it

To process and ship your order, send order and shipping updates, and handle returns and warranty claims.
To answer your questions and give support.
To send marketing emails or texts if you sign up. You can unsubscribe at any time using the link in every email, or by replying STOP to texts.
To understand how the store is used and improve it.
To show you relevant ads on other sites and platforms, and to measure how well they work.
To prevent fraud, keep the store secure, and meet legal and tax obligations.

Who we share it with

Service providers working for us: Shopify (store and checkout), payment processors, our fulfilment partner and shipping carriers, and email and SMS providers. They may only use your information to provide their services to us.
Advertising and analytics partners: for example Meta, TikTok and Google, through cookies and pixels on our store. Under some state laws this counts as “selling” or “sharing” personal information for targeted advertising. You can opt out (see below).
Legal and safety reasons: when the law requires it, or to protect our rights, our customers or the public.
Business transfers: if our business is sold or merged.

We don’t sell your name, email or address lists for money.

Your choices and rights

Opt out of targeted advertising and the “sale” or “sharing” of your information: use the “Your Privacy Choices” link in the footer. We also honor Global Privacy Control (GPC) signals sent by your browser.
Marketing emails and texts: unsubscribe at any time.
Cookies: you can block or delete cookies in your browser settings. Some parts of the store, such as the cart, may not work without them.

Depending on your state (for example California, Colorado, Connecticut, Virginia, Texas, Oregon and others), you may also have the right to:

know what personal information we hold about you and get a copy;
correct inaccurate information;
have your information deleted;
opt out of targeted advertising, sales and profiling.

To make a request, email support@arbolume.com with the subject “Privacy request”. We’ll confirm your identity before acting, and we respond within the time your state’s law requires (generally 45 days). You may use an authorized agent. If we deny your request, you can appeal by replying to our decision. We will not treat you differently for using your privacy rights.

Do Not Track

Some browsers send a “Do Not Track” signal. Because there’s no common standard for it, we don’t respond to it. We do honor Global Privacy Control, as described above.

How long we keep your information

We keep order records as long as needed for tax, accounting and legal purposes, generally up to 7 years. We keep marketing data until you unsubscribe, and other data only as long as we need it for the purposes above.

Security

We use reasonable safeguards to protect your information. No system is completely secure, so we can’t guarantee absolute security.

Children

Our store is not intended for children under 13. We don’t knowingly collect their personal information. If you believe a child has given us information, contact us and we’ll delete it.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed.

Contact

Arbolume LLC · 847 Overlook Circle, Poughkeepsie, NY 12601 · support@arbolume.com